1. Introduction

BGL Utility Services Ltd is committed to providing structured and professional utility account administration and business support services. This Refund and Cancellation Policy outlines the terms under which refunds or cancellations may be requested and processed.

2. Scope

This policy applies to business customers, who have engaged our services, including utility account management, supplier coordination, contract support, billing assistance, and multi-service administration.

3. Cancellation Requests

Customers may request to cancel services at any time. To submit a cancellation request, please contact us via:

• Email: refund@bglcapital.co.uk
• Phone: 07453 597 888
• Postal mail: BGL Utility Services Ltd, 234 Balden Road, Harborne, Quinton, Birmingham, B32 2ET, United Kingdom

Please provide the following details when requesting a cancellation:

• Full name and contact information
• Details of the services to be cancelled
• Date of request

4. Refund Eligibility

Refunds may be considered under the following circumstances:

• Fees paid in advance for services not yet rendered
• Duplicate payments
• Errors in billing or service charges confirmed by our team

Please note that service fees already incurred for services completed cannot be refunded.

5. Refund Process

• Refund requests are acknowledged within 2 business days of receipt.
• Refunds are processed within 10 business days, subject to verification of eligibility.
• Refunds are issued using the original payment method whenever possible.

6. Contact for Refunds or Cancellations

If you have any questions about this Refund / Cancellation Policy, please contact us:

BGL Utility Services Ltd

Registered Office: 234 Balden Road, Harborne, Quinton, Birmingham, B32 2ET, United Kingdom

Email: refund@bglcapital.co.uk

Phone: 07453 597 888