We begin with a short discussion to understand the customer’s current gas and electricity position, account issues, and commercial objectives.
Step 2 — Document Review
We review relevant account details, bills, and supplier information provided by the customer.
Step 3 — Letter of Authority
If needed, the customer signs a Letter of Authority allowing us to communicate with the supplier for agreed purposes.
Step 4 — Service Action
Depending on the engagement, we may support supplier communication, account review, switching assistance, billing follow-up, or meter-service coordination.
Step 5 — Ongoing Support
Where the customer requires continued help, we provide structured follow-up and service coordination.
⚠️ Key Note: In most cases, customers may pay the relevant supplier directly. Where a documented billing arrangement is agreed, BGL may collect customer payments for utility charges and agreed administration/support fees, then settle the underlying supplier charges accordingly. BGL does not provide money transfer, banking, lending, or payment-processing services.
